FAQS

What are your booking terms and conditions?

You can find our current T&C's here.

What hours is your office open?

We are open from 8am – 6pm daily. We also have meal discount vouchers, tour bookings, a kiosk and milk available!

When can I check-in and when do I have to check-out?

Check-in is from 2pm through to 6pm. Arrival after this time is available by contacting reception during office hours. 

Check out is by 10am (unless by prior arrangement).

Are you pet friendly?

Unfortunately we are not set up to accommodate any furry friends at this point in time.

Do you have a pool?

Yes we do, in fact we have three swimming pools! The pool hours are from 9am - 9:30pm. Please note that no glass, running, bombing or diving is permitted and children under 12 must be supervised at all times.

Do you have a playground?

We have a playground for children who are 12 years old and under. For safety, the playground is to be used during daylight hours only and children must be supervised at all times.

When is the Games Room open?

The Games Room is open from 8am-9:30pm.

Can I use the Tennis/Basketball Court?

You can, but first need to book in at reception. Hours at 8am-dusk and equipment hire is $5.

Do you have internet access?

Yes we have wireless internet access available (enquire at reception).  

Do you have laundry facilities?

Yes, we have a self-serve laundry open from 8am-9:30pm.

Do you have noise restrictions?

Noise from any source must be kept at a minimum at all times, particularly before 8am and after 10pm. 

What facilities are nearby?

BIG4 Whiters Holiday Village is just a short stroll to the main shopping centre and the footbridge that leads to the famous Ninety Mile Beach. Check out all the local attractions here along with what's on during your stay.