Terms & Conditions

Booking Terms and Conditions:

  • Check-in is from 2pm through to 6pm. Arrival after this time is available by contacting reception during office hours. 
  • Check out is by 10am (unless by prior arrangement).

Also available on request:

  • Portable cot hire $10.00 per stay
  • High chair hire $10.00 per stay
  • Daily room service $25.00 per day
  • Continental breakfast $11.00 per person per day

Cancellation Policy:

Should you need to cancel during the low season, your deposit less a $20 cancellation fee will only be refunded if we are notified prior to 9am on the day prior to your scheduled arrival date.
If notice of your cancellation is received after 9am on the day prior to your scheduled arrival date, your deposit is not refundable.

Should you need to cancel during the shoulder or high season, your deposit less a $20 cancellation fee will only be refunded if we are notified at least 30 days prior to your scheduled arrival date.
If notice of your cancellation is received less than 30 days prior to your scheduled arrival date, your deposit is not refundable.

Rates subject to change without notice, special conditions and minimum booking periods may apply.

COVID-19 flexible cancellation policy

To help you start making holiday plans for the future, we are currently offering a relaxed cancellation policy with the option to change your booking up to 72 hours prior to arrival. On request, you can change your travel dates (subject to any price difference), receive a credit to use in 12 months or a full refund. This policy applies for arrivals through to 18 September 2020.

For bookings after 18 September 2020, we are remaining flexible and can reschedule your stay to a later date, or hold your deposit in credit for 12 months. Should you require a refund, we shall be doing so in accordance with legal requirements under Australian Consumer Law. If you have any queries, please email us at info@whiters.com.au.