Terms & Conditions

Booking Terms and Conditions:

  • Check-in is from 2pm through to 6pm. Arrival after this time is available by contacting reception during office hours. 
  • Check out is by 10am (unless by prior arrangement).

Also available on request:

  • Portable cot hire $10.00 per stay
  • High chair hire $10.00 per stay
  • Daily room service $25.00 per day
  • Continental breakfast $11.00 per person per day

Rates subject to change without notice, special conditions and minimum booking periods may apply.

COVID-19 Flexible Cancellation Policy

Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay:

  • You or an immediate family member becomes sick with COVID–19;
  • You are forced into self-isolation;
  • You are awaiting the results of a COVID–19 test; or
  • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination.

Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the COVID-19 Flexible Cancellation Policy will need to comply with parks usual Terms and Conditions and Cancellation Policy below. If you have any queries, please email us at info@whiters.com.au.

Cancellation Policy

LOW SEASON - Should you need to cancel during the low season, your deposit less a $20 cancellation fee will only be refunded if we are notified prior to 9am on the day prior to your scheduled arrival date. 

If notice of your cancellation is received after 9am on the day prior to your scheduled arrival date, your deposit is not refundable.

SHOULDER & HIGH SEASON - Should you need to cancel during the shoulder or high season, your deposit less a $20 cancellation fee will only be refunded if we are notified at least 30 days prior to your scheduled arrival date.

If notice of your cancellation is received less than 30 days prior to your scheduled arrival date, your deposit is not refundable.