Health & Safety

Health & Safety image

For the safety of our guests and team and, to comply with current COVID-19 restrictions, guests at BIG4 Whiters Holiday Village must abide by the following:

  • Please do not visit BIG4 Whiters Holiday Village if you or any other member of your family is unwell.
  • If you or a member of your booking becomes unwell whilst staying at BIG4 Whiters Holiday Village or anytime in the two weeks following your departure, you must advise BIG4 Whiters Holiday Village immediately.
  • Hand sanitizer is provided at several stations around the park for your use.
  • We encourage all guests and staff to download and activate the COVIDSafe app.
  • All guests must be listed in your booking including name and contact phone number. 
  • A mandatory registration form must be signed prior to checking in.
  • Social distancing requirements apply, including guests and staff remaining 1.5m apart from each other and no more than 1 person per 4 square metres. In order to achieve this, please:
  • Ensure you stand on the marked dots on the Reception. If there are no available dots, please wait outside.
  • Ensure only one person, per booking, enters the Reception area
  • Groups and/or gatherings of more than 10 people aren’t permitted.
  • No visitors – please do not invite or entertain visitors who are not registered in your booking into the park.
  • Children must be supervised at all times in the park, to ensure adherence to social distancing.
  • Guests must abide by safe practice and hygiene rules, including frequent hand washing with warm water and soap for at least 20 seconds, before and after entering communal facilities and/or before and after any contact with surfaces that are used by more than one person.
  • Guests must abide by safe respiratory hygiene, including avoiding touching your face and ensuring you cover your mouth and nose when you cough and/or sneeze with either a tissue that you dispose of immediately after use or your bent elbow and then washing your hands.
  • Please refrain from shaking hands or touching anyone, outside of your booking party.
  • The shared toilets, pool area, spa, playground, tennis court and games room are closed until further notice.
  • Your enjoyment and the safety of all our guests, staff and the wider community is our top priority. To this effect, our already vigilant team have been trained in COVID-19 best practice hygiene and cleaning procedures.
  • We ask you to please follow any instructions given by our team and continue to abide by existing State and Federal COVID-19 restrictions for the well being of all.
  • If you have any concerns or enquiries, please don’t hesitate to contact our team on 03 51551343.